Responsible Gaming at de99 —
Play Smart, Stay in Control
de99 believes that gambling should always be a source of entertainment — never stress, financial hardship, or harm. Our responsible gaming programme gives every player in Bangladesh the tools, knowledge, and support they need to keep betting fun, safe, and within their personal boundaries.
Our Commitment
Gambling Is Entertainment — Keep It That Way
At de99, responsible gaming is not a box to tick — it is a core part of how we operate. We are committed to providing Bangladesh's most trusted online betting experience, and that means putting player welfare alongside everything else we do. Whether you enjoy cricket betting during the BPL season, live casino tables, or spinning the latest Pragmatic Play or NetEnt slots, our goal is for every session to feel enjoyable and controlled.
Gambling carries inherent risk, and for most players it remains a recreational pastime. However, for a small number of individuals, gambling can develop into a pattern of behaviour that causes real harm — to their finances, their relationships, and their mental health. de99 takes this risk seriously. We have designed a suite of player protection tools that give you direct control over your gambling activity, and we have trained our 24/7 English-language support team to identify and respond to signs of problem gambling with care and sensitivity.
This page explains exactly what responsible gaming means at de99, what tools are available to you, how to recognise warning signs, and where to get help — whether from de99 directly or from specialist support services. Reading and understanding this information is an important part of being a safe and informed player on the de99 platform.
Player Protection Principles
How de99 Protects Every Player
Our responsible gaming framework is built around six core principles that guide every decision we make about player safety on the de99 platform.
de99 enforces strict 21+ age verification at registration and upon request at any point during a player's use of the platform. We use identity document checks to confirm that all players are legally old enough to gamble under our terms.
Players can set a personal daily, weekly, or monthly deposit limit in BDT directly from their account dashboard. Limits take effect immediately when reduced and require a mandatory review period before any increase is approved.
de99's session reminder feature notifies you when you have been playing for a set amount of time — 30 minutes, 1 hour, or any interval you choose. Regular reminders help you stay aware of how long you have been logged in and make conscious decisions about continuing.
Need a short break? de99's time-out feature allows you to temporarily suspend access to your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be cancelled early.
If you feel your gambling is becoming a serious problem, self-exclusion allows you to permanently close your de99 account for a minimum period of 6 months, 1 year, or indefinitely. Self-exclusion is irreversible during the chosen period and prevents all access to the platform.
de99's responsible gaming team monitors player account patterns for signs of problem gambling — such as large rapid deposits, extended sessions without breaks, or patterns consistent with chasing losses. Players flagged by our monitoring system may be proactively contacted by our support team.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always immediately obvious — even to the person affected. Recognising the early warning signs is the first step toward getting back in control. If any of the following apply to you or someone you know, it is important to act now rather than later.
Spending more than planned. Regularly depositing more than you originally intended, or continuing to play after reaching your self-set budget, is one of the clearest early indicators that gambling may be getting out of hand.
Chasing losses. Placing larger bets to recover money lost in a previous session — known as "chasing" — is a dangerous cycle that rarely leads to recovery and frequently causes significantly greater losses.
Gambling with essential funds. Using money set aside for rent, food, utility bills, school fees, or other necessities to fund gambling sessions is a serious sign that gambling has become a financial problem requiring immediate attention.
Borrowing money to gamble. Taking out loans, borrowing from family or friends, or using credit to fund gambling activity — including mobile banking advance services — indicates a harmful dependency on gambling that is escalating.
Neglecting responsibilities. Skipping work, neglecting family commitments in Dhaka, Chittagong, or elsewhere in Bangladesh, or withdrawing from social activities in order to spend more time gambling are significant behavioural red flags.
Feeling anxious, irritable, or restless when not gambling. Experiencing mood changes, anxiety, or irritability during periods when you are not gambling, or feeling a compulsive urge to return to betting to feel normal, are signs of dependency.
Concealing gambling activity. Lying to family members, friends, or colleagues about how much time or money you spend on gambling — or actively hiding bank statements and transaction histories — indicates awareness that the behaviour has become problematic.
Failed attempts to stop or cut back. Repeatedly deciding to stop gambling or reduce your activity, then finding yourself unable to do so despite genuine effort, is a strong indicator that professional support is needed beyond self-managed tools.
Self-Assessment
Ask Yourself These Questions
The following questions are adapted from widely used problem gambling self-assessment frameworks. Answer them honestly — there is no right or wrong response, and the results are entirely private. If you answer "Yes" to two or more of these questions, we strongly encourage you to use one of de99's responsible gaming tools or to contact our support team at [email protected] to discuss your options.
You can also request a voluntary self-exclusion at any time by contacting de99 support directly — no explanation is required, and our team will process your request without judgement.
Have you ever spent more money on gambling than you originally planned to when you started a session?
Have you ever needed to gamble with larger and larger amounts of money to feel the same level of excitement?
Have you ever felt restless, irritable, or anxious when trying to stop gambling or cut down on how much you gamble?
Have you ever used gambling as a way to escape from personal problems, stress, anxiety, depression, or difficult emotions?
Have you ever tried to win back money you lost gambling — and then continued betting beyond what you originally intended as a result?
Have you ever lied to someone close to you about how much time or money you spend on gambling?
Has gambling ever caused you to miss work, neglect family responsibilities, or create financial difficulties in your household?
Available Tools
Your Responsible Gaming Toolkit
Every tool below is available to all registered de99 players at no cost, at any time. You do not need a reason to use them — they are there for you whenever you feel you need more control over your gambling activity.
Set a maximum amount you can deposit into your de99 account per day, per week, or per month. Once set, your limit is enforced automatically — no deposits above your cap will be processed via bKash, Nagad, Rocket, or any other payment method. Decreases apply instantly; increases require a 7-day cooling-off period to take effect.
Instant activationConfigure session length alerts that notify you when you have been playing for 30 minutes, 1 hour, 2 hours, or any custom interval. The reminder appears on screen during an active game session and prompts you to reflect on whether you want to continue. Reminders are informational — you are always in control of the decision to continue or stop.
Customisable intervalActivate a short-to-medium break from gambling without permanently closing your account. Time-outs are available in durations from 24 hours up to 6 weeks. During a time-out your account is fully suspended — you cannot log in, deposit, or bet. The time-out cannot be reversed or cancelled once activated. When it expires, you may resume use of your account.
24hrs – 6 weeksSelf-exclusion is a formal, longer-term commitment to stop gambling on de99. You may request self-exclusion for 6 months, 12 months, or indefinitely. During the exclusion period your account is permanently locked — no logins, no deposits, no bets. To request self-exclusion, contact [email protected] with your registered username and preferred exclusion duration. Requests are processed within 24 hours.
6 months to indefiniteGet Help
You Are Not Alone — de99 Is Here to Help
If you are concerned about your own gambling, or about the gambling of someone you care about, the most important thing is to talk to someone. de99's responsible gaming support team is available 24 hours a day, 7 days a week — including all public holidays in Bangladesh — and can help you understand your options, activate protective tools on your account, or process a self-exclusion request without judgement.
All responsible gaming enquiries are handled with complete confidentiality. Your request will not affect your standing as a customer except insofar as you choose to restrict your own account. You are in control of the process from start to finish.
To reach our responsible gaming team, email [email protected] with the subject line "Responsible Gaming Request" and include your registered de99 username. Our team will acknowledge your message within 24 hours and work with you to find the right solution for your situation.
de99 also strongly encourages players who feel they may have a gambling problem to seek independent professional support. While de99 can provide platform-level tools and guidance, independent counselling and support services offer specialised help that goes beyond what a gambling platform can provide. Seeking help is a sign of strength, not weakness.
Contact de99 Responsible Gaming Support
Our team is available around the clock to help you access any responsible gaming tool, discuss your concerns, or process a self-exclusion or time-out request.
Available 24/7 · Bangladesh Standard Time (BST, UTC+6) · English language support
Additional Information
Gambling Responsibly — Key Reminders
Whether you are a new player or have been with de99 for years, these core responsible gambling principles are worth keeping in mind every time you log in.
de99 offers cricket betting, live casino games, and hundreds of slots for entertainment purposes only. The outcome of every game and every bet is determined by chance and statistical probability — not skill, strategy, or any pattern you may observe. Never treat gambling winnings as a reliable or predictable income source, and never gamble with money that is allocated to living expenses, savings, or financial obligations.
The most effective responsible gaming strategy is to decide on your time and money limits before you begin a session — not during it. When you are actively playing, the excitement of a game can make it harder to make clear-headed decisions about when to stop. Setting your deposit limit and session reminder in advance removes the temptation to override your own better judgement in the heat of the moment.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or difficult life circumstances is one of the most common pathways to problem gambling. If you find yourself logging into de99 primarily to escape negative feelings rather than for entertainment, this is an important signal to pause, close the app, and speak to someone — whether that is de99 support, a family member, or a professional counsellor.
If there are individuals under the age of 21 in your household who have access to your mobile device or computer, it is your responsibility to ensure they cannot access your de99 account. Use a strong, unique password for your de99 account and do not share it with anyone. Log out fully after every session. Consider using parental control software on shared devices to block access to gambling sites for minors. If you suspect a minor has accessed your account, contact de99 support at [email protected] immediately.
Play Smart at de99
Ready to Enjoy de99 — Responsibly?
Now that you know how de99 keeps you safe, explore Bangladesh's most exciting online betting and casino platform. Set your limits, play within your budget, and enjoy cricket betting, live casino, and 500+ slots — all with fast bKash and Nagad payouts.
21+ only. Gambling involves risk. Please play responsibly.